Returns Policy

Introduction

At Sthavira Automat and Tech Solutions Pvt Ltd, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help. This Returns Policy outlines the terms and conditions for returning products purchased from our website.

Eligibility for Returns

To be eligible for a return, please ensure that:

• The product was purchased within the last 30 days.
• The product is in its original condition, unused, and in the original packaging.
• You have the receipt or proof of purchase.

Non-returnable Items

Certain items are non-returnable, including:

• Custom-made or personalized products.
• Downloadable software products.
• Items marked as "Final Sale" at the time of purchase.

Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email our customer service team at support@sthaviraatspvtltd.com or call us at +9180-35694586 to request a return authorization. Please include your order number, the item(s) you wish to return, and the reason for the return.
2. Receive Authorization: Once your return request is approved, you will receive a return authorization number and detailed instructions on how to return the item(s).
3. Ship the Item(s): Pack the item(s) securely in the original packaging and include the return authorization number. Ship the item(s) to the address provided in the return instructions. You are responsible for the shipping costs unless the return is due to our error or a defective product.

Refunds

Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that original shipping charges are non-refundable.

Exchanges

If you need to exchange an item for a different size, color, or a replacement for a defective product, please follow the return process outlined above. Once we receive your return, we will process the exchange and ship the new item to you at no additional cost.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [customer service email] or [customer service phone number]. Provide your order number, a description of the issue, and any supporting photos. We will arrange for a replacement or refund as quickly as possible.

Late or Missing Refunds

If you haven’t received your refund within 10 business days of approval, please check your bank account or contact your credit card company. It may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [customer service email] or [customer service phone number].

Contact Us

If you have any questions about our Returns Policy, please contact us at:

Sthavira Automat and Tech Solutions Pvt Ltd
#34, 3rd Floor, TD Calisto, Pattanagere 1st Main Road, Rajarajeshwari Nagar, Bengaluru - 560098
support@sthaviraatspvtltd.com
+9180-35694586